Last Updated: September 15, 2025
Refund Policy – Replyto.Chat
1. Introduction
This Refund Policy applies to all subscriptions and payments made through Replyto.Chat, a service operated by Tigasoft I.T. Solutions, using
2. Refund Eligibility
Refunds for payments made through Replyto.Chat are typically not available once a subscription has been processed and activated. However, under certain circumstances, a refund may be considered. These include:
- Technical issues that prevent access to or use of the service.
- Duplicate charges or billing errors.
- Charges for services that were not rendered (e.g., if an active subscription was canceled, but payment was still processed).
Refund requests must be submitted within 30 days of the transaction date. After 30 days, refunds will not be issued unless otherwise required by applicable law or Stripe's policies.
3. How to Request a Refund
To request a refund, please contact our support team at admin@tigasoft.dev with the following information:
- Your full name and account information.
- The transaction ID or payment reference number from Stripe.
- A description of the issue you're experiencing or reason for the refund request.
We will review your request and respond within 5-7 business days. If your request qualifies for a refund, we will process it promptly through Stripe, and you will be notified once the refund has been issued.
4. Refund Processing Time
Refunds will be processed by Stripe. Once a refund is approved, the funds will typically be credited to your account within 5-10 business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or card issuer.
5. Non-Refundable Items
The following items are non-refundable:
- Subscription payments after the 30-day period has passed.
- Fees related to account upgrades or downgrades.
- Charges for add-ons or one-time services that have already been rendered or used.
6. Chargebacks
If you initiate a chargeback through your bank or card issuer instead of following our refund process, we may suspend or terminate your account to prevent fraudulent activity. We strongly encourage you to contact us directly if you have concerns about your charges before pursuing a chargeback.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the updated policy will become effective immediately upon posting. Continued use of the service after such changes constitutes your acceptance of the revised policy.
8. Contact
If you have any questions about this Refund Policy or need assistance with your refund request, please contact us at admin@tigasoft.dev.